Frequently Asked

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Answers to Your Tree Care Questions

ACCESSTREE

Access tree care has full Arboricultural Insurance with Public and Products Liability of £5 million and Employers Liability of £5 million which means we have every eventuality covered for your peace of mind. We are fully qualified with the relevant NPTC certificates along with nearly 15 years practical experience.

Whichever way suits you. Our preferred method, which is free and easy is an internet transfer via your online banking. You can also pay via cheque or cash, upon job completion.

Access tree care strongly supports tree planting and encourages it on every contract. We always use re-cycled paper and use e-communication as much as we can. Woodchips are re-cycled as are logs. We use Bio-oil in our chainsaws and try to use handsaws where possible.

A tree preservation order protects trees that make an impact on their local surroundings. This is important when trees are in immediate danger.

All trees regardless of species can be protected by a tree preservation order. The order can cover anything from a single tree to woodlands. Hedgerows trees can be protected, but NOT hedges, bushes or shrubs.

If you destroy or damage a tree you could be fined up to £20,000 if convicted in the magistrates’ court. For other offences you could be fined up to £2,500. If the tree was cut down or destroyed you will normally have to plant a replacement tree.

We will leave your garden as tidy as possible with little evidence of us being there. We will take the entire tree away and tidy by up by hand also remove most of the leaves by means of a blower. The lawn may have some brushed areas where we have drag large branches. Obviously, if the garden is very wet there may be areas of mud. We are registered Environment Agency waste carriers.

Access tree care will inquire for you with the local council upon accepting the quote.

There may be a reason why the tree has been removed and the replanting in the same place may not be advisable. However we will happily replant a new tree in a suitable place in your garden, (at an extra cost).

A tree preservation order is made by the local planning authority which makes it an offence to cut down, reduce, crown thin, uproot, willfully damage or willfully destroy a tree without permission from the planning authority. Tree preservation orders are used to protect trees that contribute to the appearance (amenity value) of an area. They are made if a tree is under threat of being cut down or damaged.

The local council’s planning department will grant permission and we should hear from them within 6 weeks of them receiving the application.

Yes. All our arborists are NPTC-qualified for chainsaw use, climbing and aerial work, and we work to current British Standards for tree care. Our equipment is regularly inspected and LOLER certified, and we carry full public liability insurance for every job. This means your trees, property and neighbours are protected while we carry out the work.

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Michelle Wright
Michelle Wright
21:01 05 Dec 25
A big thank you to Access Tree Care who came and pruned my apple trees today. I would highly recommend them for any tree pruning you need. They are very professional and were really helpful explaining what needed to be done. They pruned 2 apple trees and got rid of the ivy which was damaging other trees in my garden. They didnt just hack away at the trees like in the past where people have come and butchered the trees. I will always use them in the future. Thanks
John Gilbert
John Gilbert
21:16 22 Oct 25
Great work and very easy to work with. They made it look easy!Very much appreciate how throroughly they tidied everything up too. Thanks fellas.
Dave parker
Dave parker
07:57 18 Oct 25
Highly recommended.The guys removed a big conifer and stump, price was good and left the garden with no mess, also at no extra cost tidied up other trees and even fixed my fence.I would definitely recommend these guys
M Dale
M Dale
08:58 02 Oct 25
Scott came to quote us for the removal of a dead birch within 2-3 days of us getting in touch and was much lower than other quotes we received. Him and the lads did a great job of quickly removing the tree, stumping it and tidying up some nearby trees for not too much extra at all. They tidied up well after themselves also. Would thoroughly recommend.
christian hanson
christian hanson
13:04 15 Sep 25
Scott and his team took down a diseased Beech tree that we were worried might fall towards the house in high winds today. His team cleared up and left the garden in great order despite having squeezed us in as an emergency. His price was way below what we expected to pay. I can’t speak highly enough of the service we received.
Suzanne Cockerill
Suzanne Cockerill
09:37 09 Sep 25
Great job on hedges. The team were hardworking and professional and did a brilliant job . Everything was left neat and tidy and the hedges were straight and uniform. We would definitely use them again.
Amy Pitt
Amy Pitt
17:32 01 Sep 25
Good communication, especially going above and beyond making sure our neighbours were happy with work carried out too. It's great to have light back in the garden, thank you.
Diane B
Diane B
16:01 01 Sep 25
Absolutely fantastic job done today . Removed at least 15 trees no fuss job done . Very progressional 👍😊
helen netherton
helen netherton
16:41 20 Aug 25
Highly recommend this local company. Did a great job removing a very large tree that had spread out into 3 separate trunks. It’s width covered the width of our garden and over next doors. Massive tree. Great price. Stacked wood neatly so we can chop for our wood burner. Removed/took away all branches leaves etc. Really happy with the final result. Great set of local lads - very professional. Photos show after result. Don’t have a photo of the tree before it got taken down.
Richard Bayford
Richard Bayford
14:51 19 Aug 25
Just wanted to thank Scott and the lads for their fantastic, efficient and tidy work they carried out today to our tree.They never stopped from when they arrived to when they finished.Really happy with the outcome as I’m sure all our neighbours will be too.Thanks also for your expertise in spotting previously unseen issues with the tree. Council are coming out to investigate tomorrow.Thanks again Elaine and Rich
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